Reviews
Just a big thank you to Shawn and Dennis for unclogging the laundry room wash tub drain. I would have had a mini flood otherwise.
Any time I've used Ace Plumbing I've been very happy with their service.
Thank you
Jean Brumwell.
Hired Ace Plumbing to come up with a permanent year round solution to deal with an ongoing problem our family has had with the sump water being discharged throughout the winter. After numerous issues with freezing, power failure, blockage, breakage, etc. and talking to numerous companies that didn't show up, or weren't willing to tackle it, or proposed partial, temporary, or impractical solutions; Ace Plumbing came through with flying colours! They not only came up with the best solution but the implementation was superb and way above expectations. They managed or completed all aspects of the work from start to finish; including hiring other contractors (eg. electrical, concrete coring) and doing non- plumbing tasks (eg. hand dug trench & pit, landscaping with sod & grass seed, dirt & garbage disposal) without complaint. I found the professional and courteous staff and management to be accommodating and cooperative, even with last minute changes and requests. They showed up on time, did what they said they would do, cleaned up afterwards, treated our place like it was their own, and they even left our place in better shape than when they started. They also took care of the paperwork, addressed city bylaw compliance, and gave an up-front fixed quote that they stuck with; even though there were some significant changes to the scope of work. If you need a job well done for a fixed price, call Ace Plumbing.
Note: About 9 months after the installation, our sump water discharge froze up. I called Ace Plumbing for help and they responded almost immediately with a site visit and an adjustment to the original design that entailed a different temperature sensor c/w an internally mounted control panel that should resolve the problem. They did this additional (and mostly electrical ) work quickly, professionally and under warranty with no additional charge. This is a company that can be trusted!
After a disastrous encounter with a plumber who was hired to install my bathtub fixtures I called ACE Plumbing and Heating.
ACE was very prompt as they did some re-scheduling to accommodate my leaky tub situation.
Shawn Johnston arrived at my door fully prepared to do the repair, explained what the repair would entail and the cost. Shawn worked efficiently and did a great job!
I would recommend Shawn and ACE for your next plumbing job.
Rick from Ace has helped me out 3 times in the past month. Each time service was fantastic, they do a great job and guarantee their work! We had a water heater put in a few years ago by Ace and they still come every year to inspect it for free. They run their business how you expect a service company to run, top notch.
Service was great. Arrived on time, conducted thorough walk through, was conscious of cost options and completed all the work, and then some! Brian was a true pro and would welcome his service and advise anytime.
Just had Sean here to look at and fix a hot tap water pressure problem and I couldn't have asked for finer service. He was friendly, professional, thorough and took the time to explain what he was doing and answer my numerous questions. So happy it was an inexpensive & quick fix !
I would also like to commend Robin for her very courteous manner and asking pertinent questions about the water pressure problem.
Would highly recommend Ace Plumbing to family & friends !
We had an annual inspection from Ace which is a part of the Diamond Club membership we signed up for. Bernie was the technician who came out. He was courteous, professional and walked me through many of the things that i was unaware of about the plumbing in our house. He suggested and quoted things we need to deal with at some point in the future but was very realistic about what needed to be done and what could wait. I really like this proactive approach as opposed to my past experience of calling in the middle of an emergency - less stressful and ultimately way more cost effective. The approach Ace takes is somewhat unique from what I have seen and focuses on building long term customer relationships. A win for everyone! Our experience with Bernie and with a previous technician, Rick has shown us a first class operation with people who are capable and proud to work there.
Friday night we had to call Ace because of sewer gases in our home it was an emergency call out. We had a guy called Rick come by . I would recommend this company and Rick to anybody. Very professional, great work all in all couldn't be happier with the service we received from this company. Thanks Rick for all your work.
My father recently had Ace Plumbing come by to do a Health & Safety Check, during which a couple of items were identified as requiring some attention. The Technician, Rick W, was very friendly, helpful and professional as he efficiently fixed all that was necessary. My father said he was very impressed with the service and the person, so he asked me to convey this on-line. Many thanks from Earle Allen.
I have been dealing with Ace Plumbing for over ten years and not once have they disappointed. While they are not cheap, I can honestly say that you actually get what you pay for. Their work is topnotch and I can't praise their staff enough. They are all professional, courteous, and extremely capable. They also don"t seem to have any problem going that extra mile for you. Thank you Rick for the outstanding job you did replacing my bathtub taps.
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