Reviews
This is second time using Ace Plumbing and from first contact with the office to the tech that showed up, they were polite and easy to deal with. We had our hot water tank go in the morning and they had a tech out right away and we were given three options for getting water flowing again and we chose a new tank. The tech had a new one delivered from their shop and all work was completed around 2pm the same day. They were fast and clean and easy to deal with. Would not hesitate to call to call them again.
ACE came to our rescue to fix a major issue in our brand new house. Where the builder failed, ACE succeeded. The job was massive and involved opening ceiling and walls and adding a missing recirculating line. They attended our house twice before the job to properly create a game plan to cause as little damage as possible.
Nat from ACE arrived on the day he said he would at the he said he would. He spent hours setting up protection through our house to make sure everything was protected. He then fixed the problem quickly and with a great attitude. He took the time to explain what he was doing, why he was doing it and answered all questions I had. He was an all-around great guy.
The job was estimated to take four days and it was exactly as ACE estimated. The job turned out perfectly and we couldn't be happier with the quality and service.
Our furnace journey started with a broken furnace in -30 weather, several visits from other furnace companies, and a visit from Brian who diagnosed our problem and provided a couple of solutions. We tried a few self repairs after his visit and once we decided that a new furnace was the best fix, we got several quotes: 1 from a well known big company, 2 from local neighbourhood companies, and Ace.
We went with Ace on four major factors: Brian's honest and straightforward attitude, Beth's (she's the lovely lady you talk to when you call) willingness to provide any information we needed, the company's availability of a Canadian manufactured furnace with parts available in Canada, and a recommendation from our neighbour.
The team at Ace has been exceptional; answering any questions we've had (even after installation and payment) and sending someone over when we heard a weird noise. They've made sure everything is working as it should and everyone we've dealt with has been friendly and professional. Would definitely recommend them for any HVAC needs (we're planning to have them out in the spring to look at our A/C even though they didn't install it).
Thank you to Brian, Gordon, and the entire Ace team.
I had a leak under my kitchen sink and Nat from Ace did a great job. He was very professional and quick. We have used Ace for our water heater in the past and are very happy with their services. Beth was very helpful in coordinating and attentive to details. Highly recommend this company.
My furnace broke down 3 issues needed to be repaired. I called and they were here within 30 minutes. Brian the technician explained everything to me, very well. Gave me options for pricing. Excellent customer service with and very funny. We had some good laughs. Thank you so much.
I had a pipe burst this morning in the wall from my kitchen sink, and the response time was fast. Brandon showed up within hours and was courteous, professional, and very skilled at his job.
Prompt service. Service technician arrived on time and did a thorough inspection of our plumbing at our request.
Amazing service today from Ace Plumbing. From my initial contact with Beth to the consistent reminders and clear contact about when to expect my technician, it was all amazing. They called to say he was running ahead of schedule and could come early which was great. Brian, our technician, was knowledgeable and friendly and honest. He worked thoroughly to get the work done and figure out what we needed. He solved the mystery of our issues and saved us from making a costly change. He suggested future work but didn't pressure me to make a decision. He sent all of the details to my email for me to study and review which was very helpful. I will DEFINITELY use Ace Plumbing again in the future.
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