Reviews
Have been dealing with Jack since 2009. Always found him to be very helpfull. Would recommend Ace in a heartbeat.
My team went above and beyond! Helpful, efficient, and knowledgeable!
The service tech Andrew did a terrific furnace tuneup maintenance and safety check on our furnace/CO2 unit(s) today. He arrived on time as scheduled and agreed on. He fully explained in layman terms his findings and recommendations/analysis results. The work was completed quickly. Appreciated his professionalism. He is a very good representative for Ace Plumbing - fully reviewed the services and options Ace could provide. We are very happy and satisfied customers and will definitely use Ace Plumbing and Heating again!!
We just had furnace issues on the weekend before Christmas. The Ace technician came over and diagnosed the problem. He wasn't able to get replacement parts right away but offered heaters if we needed them. Then he came over Christmas Eve and replaced the parts so we had heat for Christmas!
Derek was the best. Very efficient, polite and explains everything. Ace Plumbing is a great outfit.
The technician was polite , on time , did his repairs, no mess, asked if I had any questions or concerns . I had done and answered my question .
Great customer service !
Right to the point. No extra charges. Right on time for the appointment I will call them again if I need it. Great job
We had been experiencing water heater issues so I called Ace as they had provided the original heater. The rep (Derek) was very professional offering us all the options. He kept our area clean and once we decided on our fix he had us up and running very soon. When we bought the original heater it had a 10 year warranty and even after more than 9 years Ace honoured this replacing the heater including installation at no cost. I will continue to use Ace and would certainly recommend them to anyone.
Bernie did a great job replacing my shower head. On time, friendly and efficient. Also had our furnace and water heater replaced a month ago by Geoff and Hanz with some additional help from Brian. Again were right on time and were pleasant to deal with. Ditto for ladies in the office.
We recently had a new furnace installed in our garage/ hobby area, because of the placement spot the technicians ran into some difficulties but they were able to resolve the issues & we are pleased with our new furnace, thanks to Derek, Jack, & Franz
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