I got home from my 3 week vacation with no heat in the house and it was sitting at 2 degrees until Derek came to fix it. He was very careful and knowledgeable. He advised me a couple things and really explained to me what happened before proceeding to work. His work ethic is awesome so I’m gonna give him a 5 star.
As an asthmatic, I occasionally have been house bound due to smoke from forest fires and even some nearby grass fires. Being stuck at home, I would still get the smell of the smoke and, at times, even just that smell would trigger an asthma attack.
I needed something to improve my home air quality so I spoke with Jack Devetten at Ace Plumbing. He suggested a whole house HEPA air cleaner. It includes UltraViolet light and Photocatalytic filter. I was happy to see that it was UV-C light and I know that UV-C is used to disinfect items and air. So not only am I getting cleaner air in the house, microorganisms are being removed too.
We agreed to his suggestion and scheduled the install.
I have not used ACE before, so was really blown away from the great customer service from the scheduler and the installer. I received a text the day before the install giving me the heads up of the agreed upon time. On the morning of the install, I got another text saying the installer was on his way and it included his picture (never had that from any other service)! I appreciate being kept informed. When Conrad arrived he saw the challenges of my finished basement around the furnace, but he was up to the task and even laughed at my jokes (not always easy to do). He got the job done and it looks great!
I look forward to being home breathing in cleaner air. Thanks ACE Plumbing!
Derek was pleasant, professional, and knowledgeable, and took the time to make sure I understood what my options were to fix a leak in my shower. He was careful and detailed in his work, and when he left, you couldn’t even tell he had been doing work in my shower. Derek went a long way to change what could have been a frustrating experience for us, and saved your company’s image in my eyes. I will definitely use their services again, and would recommend Ace Plumbing to friends and neighbors.
Fantastic service again! We have used Ace Plumbing for many jobs in our house over the years. We have tried other companies and continue to come back to Ace for their professionalism and quality work.
Morgan was the technician who did the work for us this time and I was very satisfied. He was on time, professional in his assessment and gave us various options for our desired piece of work. Morgan completed the work and did a great job cleaning the working area after he was done.
I would not hesitate in recommending Ace Plumbing for any residential plumbing jobs.
The service tech Andrew did a terrific furnace tuneup maintenance and safety check on our furnace/CO2 unit(s) today. He arrived on time as scheduled and agreed on. He fully explained in layman terms his findings and recommendations/analysis results. The work was completed quickly. Appreciated his professionalism. He is a very good representative for Ace Plumbing – fully reviewed the services and options Ace could provide. We are very happy and satisfied customers and will definitely use Ace Plumbing and Heating again!!